View and update your personal and policy details quickly and easily online, on any device.
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See a summary of your car insurance policy, and any other policies you have linked to it.
Edit your average annual mileage, listed drivers, optional extras (e.g. accident hire car), Basic excess, and lots more.
Update your postal address, phone number, and/or email address.
Change your payment method, frequency, and fortnightly or monthly instalment date.
Ask us to resend your insurance policy documents and email your certificate of currency to you.
Lodge a claim via your Policy Manager account or by calling us on 1300 139 591.
Get a quote or buy another insurance policy or add Roadside Assistance.
Review your renewal details, including your new premium, at least 14 days before your policy auto-renews or expires; and, if you've opted out of auto-renewal, renew your cover manually online.
At least 14 days before your car policy's auto-renewal or expiry date, we’ll send you a renewal offer (or expiry notice, if we do not offer to renew your policy).
Unless you’ve requested otherwise, your policy is set to renew automatically. Your cover will continue as long as you keep paying your premiums. You can still review your renewal details and, if necessary, edit your policy, as follows:
If you’ve opted out of auto-renewal, you’ll need to renew your cover manually, as follows:
Upload photos - using your smartphone or PC - showing the condition of your car (if we need to inspect it to confirm it has no pre-existing damage).
To find out more about your car insurance policy’s terms, conditions, limits and exclusions, please read the product disclosure statement.
See a summary of your home building and/or home contents policy, and any other policies you have linked to it.
Edit your level of cover, property details (e.g. if your home is being renovated), optional extras (e.g. Flood Cover), excess, and lots more.
Update your postal address, phone number, and/or email address.
Change your payment method, frequency, and fortnightly or monthly instalment date.
Request a copy of your insurance policy documents or your certificate of currency.
You can notify us of your claim online via your Policy Manager account and we'll call you back to help you complete your claim. You can also call us on 1800 069 336 to lodge your claim over the phone.
Get a quote or buy another insurance policy.
Review your renewal details, including your new premium, at least 14 days before your policy auto-renews or expires; and, if you've opted out of auto-renewal, renew your cover manually online.
At least 14 days before your home policy's auto-renewal or expiry date, we'll send you a renewal offer (or expiry notice, if we do not offer to renew your policy).
Unless you've requested otherwise, your policy is set to renew automatically. Your cover will continue as long as you keep paying your premiums. You can still review your renewal details and, if necessary, edit your policy, as follows:
If you've opted out of auto-renewal, you'll need to renew your cover manually, as follows:
To find out more about your home insurance policy's terms, conditions, limits and exclusions, please read the product disclosure statement.
Currently, customers are unable to see their Travel Insurance policy details online.
We'll be expanding Policy Manager to include these policies as soon as possible.
In the meantime, you're welcome to contact us for help:
Get a quote: 1300 792 001
Existing customer enquiries: 1300 792 001
See a brief summary of your motorcycle insurance policy and any other policies you have linked to it.
Update your postal address, phone number, and/or email address.
Get a quote or buy another insurance policy.
To find out more about your motorcycle insurance policy’s terms, conditions, limits and exclusions, please read the product disclosure statement.
Currently, customers are unable to see and change their Pet Insurance policy details online.
We'll be expanding Policy Manager to include these policies as soon as possible.
In the meantime, you're welcome to contact us for help:
Call us on: 1800 931 664 (Mon–Fri, 8am–5pm AEST)
Email us at: service@pet.budgetdirect.com.au
See a brief summary of your life insurance policy and any other policies you have linked to it.
Update your postal address, phone number, and/or email address.
Get a quote or buy a Motor, Home, Motorcycle, Pet Insurance policy or Roadside Assistance membership.
To find out more about your life insurance policy’s terms, conditions, limits and exclusions, please read the product disclosure statement.
If you’ve bought standalone Roadside Assistance — without car insurance — you can see your membership start and end date.
Update your postal address, phone number, and/or email address.
Get a quote or buy an insurance policy.
To find out more about your Roadside Assistance membership terms, conditions, limits and exclusions, please read the membership certificate.
When asked how well their experience of Policy Manager met their expectations, our customers told us:
Yes.
Our authentication process when you login to Policy Manager is simple and secure. When you login we'll ask for your birth date and mobile number, plus on your first login you'll need to enter your first name, last name and postcode to verify that it's you. We'll then send a verification code via SMS to your mobile number which you'll need to enter to access your Policy Manager account. Each time you login to Policy Manager, a new verification number will be sent to your mobile so we can identify you and ensure the security of your account.
There are some policy details you cannot edit (indicated by a padlock symbol).
For help to change these details, please contact us.
Some edits you make to your policy may increase or decrease your premium.
We'll either charge you or refund you the pro-rata difference between the new premium and the old one.
Unless you've requested otherwise, your modified policy will take effect immediately.