Policy Manager

View and update your personal and policy details quickly and easily online, on any device.

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What you can solve online

Car
Home
Travel
Motorcycle
Pet
Life
Roadside

View your policy details

See a summary of your car insurance policy, and any other policies you have linked to it.

Edit your policy details

Edit your average annual mileage, listed drivers, optional extras (e.g. accident hire car), Basic excess, and lots more.

Update contact details

Update your postal address, phone number, and/or email address.

Change payment details

Change your payment method, frequency, and fortnightly or monthly instalment date.

Request policy documents

Ask us to resend your insurance policy documents and email your certificate of currency to you.

Make a claim

Lodge a claim via your Policy Manager account or by calling us on 1300 139 591.

Find out more

Renew your policy

Review your renewal details, including your new premium, at least 14 days before your policy auto-renews or expires; and, if you’ve opted out of auto-renewal, renew your cover manually online.

At least 14 days before your car policy's auto-renewal or expiry date, we’ll send you a renewal offer (or expiry notice, if we do not offer to renew your policy).

Automatic renewal

Unless you’ve requested otherwise, your policy is set to renew automatically.

Your cover will continue as long as you keep paying your premiums.

You can still review your renewal details and, if necessary, edit your policy, as follows:

  1. Login to Policy Manager.
  2. Click/tap the button for the relevant policy – you’ll see the date the policy will be auto-renewed.
  3. Click/tap ‘Review Renewal Details/Review Renewal’
  4. If you want to make changes, click/tap ‘Modify Policy/Edit Policy’.
  5. Follow the prompts.
Manual renewal

If you’ve opted out of auto-renewal, you’ll need to renew your cover manually, as follows:

  1. Login to Policy Manager.
  2. Click/tap the button for the relevant policy – you’ll see the date your policy will expire.
  3. Click/tap ‘Renew Online Now/Review Renewal’.
  4. If you want to make changes, click/tap ‘Modify Policy/Edit Policy’.
  5. Follow the prompts.

Buy another policy

Get a quote or buy another insurance policy or add Roadside Assistance.

Upload Photos

Upload photos – using your smartphone or PC – showing the condition of your car (if we need to inspect it to confirm it has no pre-existing damage).

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Find out more

To find out more about your car insurance policy’s terms, conditions, limits and exclusions, please read the product disclosure statement.

View your policy details

See a summary of your home building and/or home contents policy, and any other policies you have linked to it.

Edit your policy details

Edit your level of cover, property details (e.g. if your home is being renovated), optional extras (e.g. Flood Cover), excess, and lots more.

Update contact details

Update your postal address, phone number, and/or email address.

Change payment details

Change your payment method, frequency, and fortnightly or monthly instalment date.

Request policy documents

Request a copy of your insurance policy documents or your certificate of currency.

Make a claim

You can notify us of your claim online via your Policy Manager account and we’ll call you back to help you complete your claim. You can also call us on 1800 069 336 to lodge your claim over the phone.

Renew your policy

Review your renewal details, including your new premium, at least 14 days before your policy auto-renews or expires; and, if you’ve opted out of auto-renewal, renew your cover manually online.

At least 14 days before your home policy's auto-renewal or expiry date, we’ll send you a renewal offer (or expiry notice, if we do not offer to renew your policy).

Automatic renewal

Unless you’ve requested otherwise, your policy is set to renew automatically.

Your cover will continue as long as you keep paying your premiums.

You can still review your renewal details and, if necessary, edit your policy, as follows:

  1. Login to Policy Manager.
  2. Click/tap the button for the relevant policy – you’ll see the date the policy will be auto-renewed.
  3. Click/tap ‘Review Renewal Details/Review Renewal’
  4. If you want to make changes, click/tap ‘Modify Policy/Edit Policy’.
  5. Follow the prompts.
Manual renewal

If you’ve opted out of auto-renewal, you’ll need to renew your cover manually, as follows:

  1. Login to Policy Manager.
  2. Click/tap the button for the relevant policy – you’ll see the date your policy will expire.
  3. Click/tap ‘Renew Online Now/Review Renewal’.
  4. If you want to make changes, click/tap ‘Modify Policy/Edit Policy’.
  5. Follow the prompts.

Buy another policy

Get a quote or buy another insurance policy.

Back

Find out more

To find out more about your home insurance policy’s terms, conditions, limits and exclusions, please read the product disclosure statement.

View your policy details

See a summary of your travel insurance policy and any other policies you have linked to it.

Update contact details

Update your postal address, phone number, and/or email address.

Edit your policy details

Edit your departure and return dates, destinations, optional extras (e.g. Snow Sports Cover), excess, and more.

Request policy documents

Ask us to resend you your insurance policy documents.

Buy another policy

Get a quote or buy a Motor, Home, Motorcycle, Pet Insurance policy or Roadside Assistance membership. 

Back

Find out more

To find out more about your travel insurance policy’s terms, conditions, limits and exclusions, please read the product disclosure statement.

View your policy details

See a brief summary of your motorcycle insurance policy and any other policies you have linked to it.

Update contact details

Update your postal address, phone number, and/or email address.

Buy another policy

Get a quote or buy another insurance policy.

Back

Find out more

To find out more about your motorcycle insurance policy’s terms, conditions, limits and exclusions, please read the product disclosure statement.

Currently, customers are unable to see and change their Pet Insurance policy details online.

We'll be expanding Policy Manager to include these policies as soon as possible.

In the meantime, you're welcome to contact us for help:

Call us on 1800 931 664 (Mon–Fri, 8am–5pm AEST)

Email us at [email protected]

View your policy details

See a brief summary of your life insurance policy and any other policies you have linked to it.

Update contact details

Update your postal address, phone number, and/or email address.

Buy another policy

Get a quote or buy a Motor, Home, Motorcycle, Pet Insurance policy or Roadside Assistance membership.

Back

Find out more

To find out more about your life insurance policy’s terms, conditions, limits and exclusions, please read the product disclosure statement.

View your membership

If you’ve bought standalone Roadside Assistance — without car insurance — you can see your membership start and end date.

Update contact details

Update your postal address, phone number, and/or email address.

Buy insurance

Get a quote or buy an insurance policy.

Back

Find out more

To find out more about your Roadside Assistance membership terms, conditions, limits and exclusions, please read the membership certificate.

What our customers are saying

When asked how well their experience of Policy Manager met their expectations, our customers told us:

"I really like the online platform where I can see everything in one place. Online experience was good and much easier than traditional insurers who want you to email endless forms. Very impressive digital experience - well done."

"I didn't think it would be so easy"

"Very easy to manage without assistance"

"Very simple to make a payment and update my payment method"

"Quicker than speaking on the phone – a very simple process"

"I liked being able to tailor my cover and immediately see the impact on the cost of my policy"

"I'm so glad I can update my address online without needing to call"

"The amount of insurance options, online facilities and discounts for new and existing customers is superb. I will look forward to transferring my other insurance policies, thank you for the service!"

Frequently asked questions

Is my information secure?

Yes.

Our authentication process when you login to Policy Manager is simple and secure. When you login we’ll ask for your birth date and mobile number, plus on your first login you’ll need to enter your first name, last name and postcode to verify that it’s you. We’ll then send a verification code via SMS to your mobile number which you’ll need to enter to access your Policy Manager account. Each time you login to Policy Manager, a new verification number will be sent to your mobile so we can identify you and ensure the security of your account.

Why can't I edit some of my policy details?

There are some policy details you cannot edit (indicated by a padlock symbol).

For help to change these details, please contact us.

After I edited my policy, my premium changed – why?

Some edits you make to your policy may increase or decrease your premium.

We'll either charge you or refund you the pro-rata difference between the new premium and the old one.

If I edit my policy details, when will the changes take effect?

Unless you've requested otherwise, your modified policy will take effect immediately.